We accept cancellation of orders before the product is shipped or produced . If the order is cancelled, you will get a full refund. If the product has already been shipped, we cannot cancel the order.
Returns (if applicable)
We accept product returns. Consumers are allowed to apply for return or exchange within 30 days ( 30 days or more) after receipt.
To qualify for a return, your item must be unused and in the same state as the item you received. It must also be in the original packaging. In order to complete your return, we need a receipt or proof of purchase.
Refund (if applicable) After
receiving and reviewing your return, we will send you an email to notify you that we have received the return. We will also notify you to approve or reject your refund. If you are approved, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within a certain number of days.
Refunds are delayed or omitted (if any).
If you have not received a refund, please check your bank account again first.
Then contact your credit card company, it may take some time to officially release the refund. Next, please contact your bank. Refunds usually take some processing time. If you have completed all these operations, but still have not received a refund, please contact us at email@example.com.
If the return is caused by the consumer, the consumer shall bear the freight. The specific cost should be calculated according to the courier company you choose.
If due to our reasons, the received goods are damaged or incorrect, and for this reason, consumers do not need to bear the freight.
When returning the product, no purchase fee will be charged to the consumer.